This programme teaches practical prompt engineering for workplace AI tools. Participants learn how to frame tasks, provide context, set constraints, request useful formats, iterate on outputs and verify results before applying them in real business work.
Who this is for
Business users who want more reliable AI-assisted drafts and summaries
Managers and team leads shaping repeatable AI workflows
HR, admin, operations, research and learning teams
Technical and non-technical users who need practical prompt structures
Business use cases
Writing and improving emails, reports, proposals and briefing notes
Summarising information into decisions, risks and next steps
Creating prompt templates for repeatable team tasks
Using AI for planning, comparison, checklist and documentation support
Reviewing AI outputs for gaps, assumptions and unsupported statements
Learning outcomes
Understand prompt fundamentals and why instructions affect output quality
Apply prompt structures for role, context, task, constraints and format
Use iterative prompting to improve clarity and usefulness
Identify hallucination risks and verify important output
Protect confidential, personal and sensitive information when using AI tools
Practical learning design
Topics, exercises and responsible application
Tools and topics
Prompt fundamentals and task framing
Prompt structures and reusable frameworks
Context, examples, constraints and output format control
Iterative prompting and critique-based improvement
Hallucination awareness, verification and privacy/security boundaries
Practical exercises
Turn a vague request into a structured prompt
Create a reusable prompt for a common workplace task
Compare multiple AI outputs and refine the prompt
Add verification steps for facts, numbers and assumptions
Adapt a prompt for different audiences and output formats
Delivery modes
Physical classroom workshop
Virtual instructor-led training
Short awareness session
Hands-on team exercise format
Custom use-case clinic for selected departments
Customisation
The programme can be adjusted around the organisation’s writing tasks, reporting needs, research processes, documentation workflows or department-specific use cases.
FAQ
Common questions
Is prompt engineering only for technical users?
No. The training is designed to be practical for business users as well as technical teams. The focus is clear instruction, review and workflow usefulness.
Will participants build reusable prompts?
Yes. The exercises can include reusable prompt templates for common team tasks, with guidance on when to adjust or re-check the output.
Does the course cover hallucinations?
Yes. Hallucination awareness, verification, missing-context checks and source-review habits are included as practical safeguards.
Need prompt engineering training for your organisation?
Tell us your audience and the tasks your team wants to improve. We can shape a practical prompt engineering programme around your real workflows.
